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Our company has participated in the "Customer Complaint Settlement Scheme" (hereinafter referred to as "CCSS")

CUSTOMER COMPLAINT SETTLEMENT SCHEME (CCSS) FOR THE TELECOMMUNICATIONS INDUSTRYChina-Hong Kong Telecom Ltd has participated in the Customer Complaint Settlement Scheme (hereinafter referred to as "CCSS").The CCSS is a mediation scheme set up by the telecommunications industry to help resolve billing disputes in deadlock between customers and their telecommunications service providers.The mediation service is provided by an agency set up under the Communications Association of Hong Kong, an industry association representing the communications sector in Hong Kong.For further information on the CCSS, please call the CCSS hotline at 21809521 or visit the CCSS website at http://ccss.cahk.hk.

Notice: PCCW 2G network will be closed

Notice: PCCW 2G network will be closedSince the PCCW network has been upgraded to 5G, the existing 2G network will be closed immediately. Old 2G mobile phones will not be used on the PCCW network. Please upgrade your mobile phone. Please note. Affected customers: CHKT customers who use the PCCW network and 2G old mobile phones.

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HKT

HKT is Hong Kong's premier telecommunications service provider and a leading operator in fixed-line, broadband and mobile communications services. HKT is headquartered in Hong Kong, with operations in mainland China and other parts of the world. It meets the needs of the Hong Kong public as well as local and international businesses, via a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consultancy, and customer communication centers.

HTHK

Headquarterd in Hong Kong, Hutchison Telecommunication Hong Kong is a leading and one of the biggest mobile service providers in Hong Kong, whose mobile communication market share domintes Hong Kong 3G market.

HTMCL

A telecommunication company of Hutchison (Macau) Telecommunication Limited in Macau.

CUG

China Unicom Global Limited ("CUG") is a wholly owned subsidiary of China United Network Communication Group Company Limited. The headquarters of CUG is located in Hong Kong, with sales specialists and technical experts in over 15 countries and regions worldwide. CUG offers reliable end-to-end global telecommunication solutions and services to multi-national corporates, Chinese enterprises, small-medium enterprises, wholesale service providers and personal users.

StarHub

StarHub is a leading homegrown Singapore company that brings to people, homes and enterprises world-class communications, entertainment and digital solutions.

International Elite Limited

International Elite Limted is a professional service provider of call center and CRM services. Engaged in the provision of CRM outsourcing services for many years, the company utilizes advanced information technology and adheres to modern service principle, and seeks to provide inbound and CRM VAS services through call centers. Now it focuses on providing CRM outsourcing services to major telecommunication service providers and other service sectors in Hong Kong, Macau and China.

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