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Our company has participated in the "Customer Complaint Settlement Scheme" (hereinafter referred to as "CCSS")

Our company has participated in the "Customer Complaint Settlement Scheme" (hereinafter referred to as "CCSS").The CCSS is a mediation scheme set up by the telecommunications industry to help resolve billing disputes in deadlock between customers and their telecommunications service providers.The mediation service is provided by the independent CCSS Centre set up under the Communications Association of Hong Kong, an industry association representing the communications sector in Hong Kong.For further information on the CCSS, please call 21809521 or visit the CCSS website at http://ccss.cahk.hk.

HELP CENTER

T&C

Welcome to Directel.com.hk, in order for you to enjoy a safe and delight shopping experience , the company has set out the following Terms For Usage, for you to better understand the expectation for both parties. Meanwhile we advise you to read the privacy policy statements thoroughly.

Directel is owned and ran by Directel Communications Limited, any terms for usage relevant to the company also apply to Directel Communications Limited, its staff and agents.

Law Complicance
Directel Communications Limited is corporate under the law of Hong Kong. The company is operating in Hong Kong and is complied with all laws and regulations of Hong Kong. Products provided by the company have complied with all requirements and specifications of Hong Kong. We could not guarantee that such products are complied with all requirements and specifications of the location of the customers.

Terms For Ordering
Terms for ordering of Directel could be found in frequent asked questions, ordering and terms for shipping, all ordering activities must be complied with these terms and terms for usage.

Free Shipment
In relation to the shipment of the orders, the company will pay for the shipment for the customers. Your order will be free-delivered to you by the company’s appointed deliverer.

Our Trademarks, Service Marks and Copyrights  
The following trademarks and service marks are properties of Directel Communications Limited and its associated companies and subsidiary companies. They reserve the rights to recover and claim. All the images, designs, logos, service marks and trademarks appeared in Directel’s website could not be used in any purpose without the approval of Directel Communications Limited and its associated companies and subsidiary companies. In addition, all the images, designs, logos, service marks and trademarks appeared in Directel’s website are properties of Directel Communications Limited and its individual owners exclusively. All contents in Directel’s website, including any change, extract, collect, reassemble and assemble of the designs, articles, images, logos, press buttons, presentations, software and voice data, are protected by the intellectual property laws of Hong Kong, international copyright industry and any other applicable intellectual property laws. All softwares used in Directel’s website are properties of the company or their providers, and are protected by the intellectual property laws of Hong Kong, international copyright industry and any other applicable intellectual property laws. 

The Usage of the Website
The Directel website only provides online information and acts as a shopping platform for now. All contents in the website should not be used in any business purpose, including reproduce, transfer, distribute, sell, play, issue, repost, rewrite and transfer in the same format or technology. Information on Directel website can only be used in the legal method, all data against the terms of this website should not be posted or transferred. Directel reserve the rights (but does not have the obligation and responsibility) to forbid and remove these data. 

No Resale
All products of Directel are sold to the user, it should not be used to business resale. If we have any kind of doubt towards the usage of the product, we will reject the order.

Ownership, Import Document, and Import Fee of the Products
When Directel website ships the product, the ownership of the product transfer from Directel to the user. Directel will deliver the product according to the user’s requirement. Shipment from Hong Kong to Mainland China might require additional charge and tax, or register in the destination or apply for import license for the products. These fees and documents are depending on the laws and regulations of the destination. Directel could not control and estimate the amount of such fees, nor will it be responsible for such amount or document procedures. If you complete the order, it means you’ve accepted the terms and will be responsible for any of the additional charge, tax, and delivery. If the product is rejected, Directel will charge 15% of the amount of the product amount to recover from the loss of the shipment fee.

Statement 
This website and its content is based on the existing data, and only provide a platform for online shopping, ,therefore we will not suffer from any kind of damage claim, directly or indirectly, and legal responsibility (save from the connotative terms already exist in the laws). Before you use the product purchased in Directel website, please read carefully the product descriptions, usage and notes on the product or in the package provided by the manufacturers, owners or sellers. Directel will not be responsible for the accuracy of these data provided by the manufacturers, owners or sellers, the applicability of the certain usage, quality, and reliability, therefore please carefully analyze these data before you use them. Although Directel has done its greatest effort to present the actual appearance and colors of the product, we cannot guarantee your computer can show it accurately.

Compensation and Limitation of Liability
When using Directel website, if Directel suffer loss due to your action which has violated the terms for ordering or any other actions, you agreed to protect Directel from the loss caused by your action, and legal responsibility, and agreed to give up the right to demand compensation from Directel. If this statement does not apply to particular case, the liability of Directel will not exceed the amount you paid for the products or service to the website.

Links to Other Websites
Directel will provide links to other website. When you click these links, you will be leaving our website. Such websites are not control by Directel, therefore we will not be responsible for the content those website, the content of other websites linked to those website, and the updates or changes of those website. Directel provides these links in hope of providing a thoughtful user experience to you, we will not be responsible for posting or receiving the content of these websites, and the usage and content of these websites will not represent our standpoints.

Our Privacy Policy
You have agree the usage of your data which we have set out in compliance with the privacy policy

Stop Usage
When we discover any action that endanger Directel website or the third party, or violate the law, Directel has the right to stop or temporarily stop anyone enter all pages or part of pages of the website.

Notice
Directel will distribute notice to you via email, website, and post. You can also send us notice via email and post, our address is: Room 3701-2 and 14-15, Hong Kong Plaza, 188 Connaught Road West, Hong Kong.

Revision of the Terms
These terms for usage (including the terms for ordering) will be revised when necessary. Therefore, please read carefully the terms for usage and the terms for ordering before purchase any product in the website.

Governance 
These terms for usage (including the terms for ordering) will be governed by and interpreted in accordance with the laws of Hong Kong Special Administrative Region. You’ve agreed to the exclusive jurisdiction of the court of Hong Kong on the disputes and claims in regards of terms for usage and terms for ordering