China-Hong Kong Telecom

CHKT

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Our company has participated in the "Customer Complaint Settlement Scheme" (hereinafter referred to as "CCSS")

CUSTOMER COMPLAINT SETTLEMENT SCHEME (CCSS) FOR THE TELECOMMUNICATIONS INDUSTRY

China-Hong Kong Telecom Ltd has participated in the Customer Complaint Settlement Scheme (hereinafter referred to as "CCSS").

The CCSS is a mediation scheme set up by the telecommunications industry to help resolve billing disputes in deadlock between customers and their telecommunications service providers.

The mediation service is provided by an agency set up under the Communications Association of Hong Kong, an industry association representing the communications sector in Hong Kong.

For further information on the CCSS, please call the CCSS hotline at 21809521 or visit the CCSS website at http://ccss.cahk.hk.

CHKT

China-Hong Kong Telecom Limited was incorporated in September 2001 in Hong Kong. The company holds the MVNO and ETS lisences authorized by OFTA, and launches one ard two numbers service. The service provides convenient and easy-to-afford cross-border mobile communication connection for mobile phone users, avoiding service differences when customers use different mobile network connections.

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