Our company has participated in the "Customer Complaint Settlement Scheme" (hereinafter referred to as "CCSS")

CUSTOMER COMPLAINT SETTLEMENT SCHEME (CCSS) FOR THE TELECOMMUNICATIONS INDUSTRYChina-Hong Kong Telecom Ltd has participated in the Customer Complaint Settlement Scheme (hereinafter referred to as "CCSS").The CCSS is a mediation scheme set up by the telecommunications industry to help resolve billing disputes in deadlock between customers and their telecommunications service providers.The mediation service is provided by an agency set up under the Communications Association of Hong Kong, an industry association representing the communications sector in Hong Kong.For further information on the CCSS, please call the CCSS hotline at 21809521 or visit the CCSS website at

Notice: PCCW 2G network will be closed

Notice: PCCW 2G network will be closedSince the PCCW network has been upgraded to 5G, the existing 2G network will be closed immediately. Old 2G mobile phones will not be used on the PCCW network. Please upgrade your mobile phone. Please note. Affected customers: CHKT customers who use the PCCW network and 2G old mobile phones.


Monthly Statement

Nature of subscriber:
Telephone number:
Certificate number:

* For individual customer, please choose the type of certificate and verify with your ID number
For corporate customer, no need to choose the type of certificate; just verify with the certificate number of your company


Password: Please enter your password if you have one. But you don't have to enter password after putting in your certificate number

Please be noted : You don't have to enter password after putting in your certificate number
Please be noted : Your bill will be provided in PDF format!

The items with" * " in[details checking] are the required item
You can check the data 3 months before by entering into the [Details Checking].
Data in [Details checking] are providedby China-HongKong Telecom